Frequently Asked Questions
How long does shipping take?
We aim to dispatch orders in 1-2 business days, with most deliveries completing 4-6 business days afterward. Free shipping applies to everything we sell, and you receive tracking as soon as the label is created.
Do you offer free shipping?
Yes, all orders qualify for free shipping automatically. There is no minimum order value to unlock it because it is built into every order across the US.
How do I track my order?
As soon as your order ships, we email you a tracking number so you can follow its progress. If it has not arrived within the usual 1-2 business day processing plus 4-6 business day delivery window, reach out to us at kempsoncorado@gmail.com.
What is your return policy?
We accept returns and exchanges for 30 days after you receive your order, with no explanation needed. Approved refunds post back within 5-10 business days. Please note that personalized items, clearance goods, gift cards, and unsealed personal-care products cannot be returned.
How do I start a return or exchange?
Send a message to kempsoncorado@gmail.com telling us what you would like to return, and include your order number. As long as it is within 30 days, we will get the process moving right away.
When will I receive my refund?
Expect funds back on your original card within 5-10 business days of us processing the return. Please allow a couple of extra days for your bank to post the transaction.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. All transactions are processed securely in US dollars.
Can I cancel or change my order?
If you spot a mistake, let us know immediately at kempsoncorado@gmail.com. Orders move into processing within 1-2 business days, so the sooner you reach out, the more likely we can help.
Do you ship internationally?
Shipping is available within the US only at the moment. International orders are not supported, though we hope to expand. For now, US deliveries are free and take about 4-6 business days.
What should I do if my item arrives damaged or defective?
In the rare case that your item is defective, we have you covered. Message our team within 30 days of delivery and we will send a new one or refund you, whichever you prefer.
How do I contact customer support?
Reach out anytime by email at kempsoncorado@gmail.com; we read every message.
What are your customer service hours?
We are open for customer service on weekdays, Monday to Friday, 9:00 AM to 5:00 PM. Feel free to email anytime and we will respond during business hours.
Do I need to create an account to place an order?
Registration is not required to place an order. Just proceed through guest checkout with your shipping address and a valid card, and you are all set.
Which items cannot be returned?
The following cannot be returned or exchanged: custom items, final-sale clearance, gift cards, and any personal-care product with a broken seal. All other items qualify for a 30-day return.