Shipping policy

Shipping Policy

Shipping Coverage & Currency

At this time The Ordinary ships exclusively within the United States, including all 50 states, and we are unable to fulfill orders bound for international addresses, APO/FPO military boxes, or U.S. territories. Every price shown across jyjsmk-fy.myshopify.com is listed and charged in United States Dollars (USD), and applicable sales tax is calculated at checkout according to the destination state. If you place an order with a non-U.S. shipping address, our team will reach out to arrange a cancellation and refund.

Order Processing Time

We aim to move quickly: most orders are picked, packed, and released to the courier within 1-2 business days of being placed. Order cut-off is based on standard business hours, and same-day dispatch is not guaranteed. Once your shipment leaves our warehouse, transit timing begins and is tracked independently.

Estimated Delivery Time

Plan on 4-6 business days of transit once your package is on the move. The clock begins when the carrier scans your parcel at pickup and pauses over weekends and federal holidays. Tracking updates let you follow each milestone until the box reaches you.

Shipping Costs

Delivery is fully covered by us: free shipping applies to all orders, big or small, with absolutely no purchase minimum. This eliminates the guesswork of variable postage and keeps your final price simple. Sales tax, when required, is the only additional amount you will see.

Order Tracking

You are never left guessing where your order is: a tracking number is issued for every shipment and delivered straight to your inbox. Use it to confirm the delivery date and to know exactly when to expect your package. If you cannot locate the email, check your spam folder before getting in touch with our team.

Shipping Delays

Shipping projections are made in good faith but may be impacted by events outside our hands. Holiday rushes overload sorting hubs, while weather emergencies and infrastructure issues can reroute or pause shipments. Whenever a widespread delay occurs, we do our best to keep affected customers informed.

Lost or Damaged Packages

If the worst happens and your delivery is damaged or lost along the way, we will not leave you stranded. Please get in touch within a few days of the expected arrival, describe the issue, and include images where relevant. Upon confirming the problem, The Ordinary will replace the order or process a refund at no charge to you.

Address Accuracy

We rely entirely on the shipping address entered at the time of purchase. Consequently, deliveries that fail due to an incorrect, misspelled, or outdated address are the customer's responsibility rather than ours. In the event of a return-to-sender, we will get in touch to verify the correct address and, where possible, resend your items.

Order Changes & Cancellations

Order modifications, including address corrections, quantity tweaks, or outright cancellation, can be requested before shipment. Since orders typically enter fulfillment within 1-2 business days, act quickly to ensure we catch your request in time. After the shipping label is active, we can no longer intercept the package.

Contact Us

We pride ourselves on responsive support. Outside those hours, feel free to leave a message or send an email, and we will follow up on the next business day.