Track Your Order
How to Track Your Order
Monitoring delivery is straightforward: grab the tracking digits from the confirmation message, then look them up wherever you like — our site, the carrier app, or a third-party aggregator. All of these draw from the same underlying scan data, so the status will be accurate regardless of source. Bookmark the link for quick checks throughout transit. After dispatch we hand your package to a trusted courier and generate a tracking record on your behalf. Visit jyjsmk-fy.myshopify.com, click "Track Your Order," and supply either your order number or the tracking ID to reveal step-by-step progress. The tool shows the origin, the transit hubs it passes through, and the final out-for-delivery stage.
Your Tracking Number
A tracking number is issued automatically the moment your order ships, not when it is placed. As soon as the carrier scans your label, we email that number to the address you provided at checkout, usually within one business day of dispatch. Keep an eye on your inbox, and remember to peek at the spam or promotions folder just in case. Your dedicated tracking number arrives by email once we hand the parcel to the courier. This message contains the code itself plus a direct link to the live status page, so you can begin following your shipment right away. If several items ship separately, you may receive more than one number across more than one email.
Processing and Transit Times
Every order moves through two stages before it reaches you. First comes processing, which takes 1-2 business days while we verify payment, pick your items, and prepare the package; next comes transit, which typically runs 4-6 business days once the courier collects it. Because we offer free shipping on all US orders, there are no delivery surcharges to factor into this timeline. The clock on your delivery has two parts. Handling — when we quality-check and pack your goods — occupies 1-2 business days, while the shipping leg across the country takes about 4-6 business days on top of that. With free shipping applied to every order, you pay nothing extra regardless of your destination within the US.
No Tracking Update Yet?
If days pass with no change at all, start by confirming you are entering the tracking number correctly and checking it directly on the carrier's own site. A stubbornly blank result once you are well into the expected 4-6 business days of transit is worth flagging to us, and we will step in to locate your order. A tracking number that has just been emailed to you may not display data immediately. It can take up to 24-48 hours for the first scan to appear as the courier ingests your shipment into its system. Should the number still return nothing after this window, reach out and we will investigate on your behalf.
Wrong, Missing, or Damaged Items
If your tracking shows "delivered" but the package is nowhere to be found, first check around your porch, mailbox, and with neighbors or a building concierge, as couriers sometimes leave parcels in safe spots. Give it up to 24 hours, since carriers occasionally mark items delivered slightly early. If it still has not surfaced, contact us with your order number and we will open an investigation. We double-check every order before it leaves us, but errors can still slip through on rare occasions. If you have been sent the wrong size, color, or item entirely, reach out to kempsoncorado@gmail.com with the details and we will correct it at no charge to you. Return shipping for anything that was our error is always on us.
Need Help? Contact Us
If you need a hand locating your order, please get in touch and have your order number ready so we can assist you faster. Messages received outside these hours are answered on the next business day. The Ordinary customer support stands ready to resolve tracking issues, missing parcels, and delivery concerns of every kind. Including your order number and tracking code in your first message helps us help you sooner.